Purpose
Teach developers and solution architects how to customize Dynamics 365 Customer Engagement with stronger performance, safer security and better operational supportability.
Microsoft self-paced course
D365-CE-BP-101 Best Practices for Developing with Dynamics 365 Customer Engagement
A practical development-readiness course for teams that customize, extend or support Dynamics 365 Customer Engagement solutions. The course converts Microsoft-aligned best-practice guidance into structured modules, checks, assessment and capstone evidence.
Audience
Dynamics developers, Power Platform consultants, CRM technical leads, solution architects, ISV engineers and support teams maintaining Customer Engagement environments.
Outcome
Learners produce a remediation plan for a Customer Engagement customization design and demonstrate readiness through a randomized final assessment.
Source alignment
Course scope mapped from Microsoft Dynamics 365 development guidance.
This course is built from the provided article summary for “Best practices for developing with Dynamics 365 Customer Engagement” and aligned to Microsoft’s current Dynamics 365 documentation hub and Customer Engagement documentation entry points.
Enrolment gate
Register before opening the workspace.
Submit the form to notify Skunkworks Academy and unlock local browser access to the course workspace. Learner data is also saved locally so the workspace can reopen on the same device.
Curriculum
Eight structured modules.
Complete each module and capture progress. The final module produces the capstone remediation plan.
Readiness checklist
Use this before approving a customization design.
The checklist converts the course into a repeatable review control for development teams and ISV delivery teams.
Final Knowledge Check
Randomized assessment: 50 MCQs plus 5 case-study questions.
A pass threshold of 80% is recommended before a learner submits capstone evidence.
Capstone Project
Review and remediate a Customer Engagement customization design.
Document how you would improve performance, customization supportability, security and ISV extensibility. Export the evidence file for portfolio or facilitator review.